Getting Help

Palmetto Office Hours

Palmetto Office Hours are held every Wednesday 8-11 AM, in 412 Cooper Library. Just drop by - no appointment necessary.

Email ithelp

Email ithelp@clemson.edu and include the word “Palmetto” in the subject line. The Palmetto staff will automatically receive your message. Please provide us with as much information as possible, including:

  1. The exact commands that you run immediately after logging in, which will reproduce the problem
  2. The exact output from each command
  3. The locations of the files/folders involved, especially your PBS batch script
  4. Other details which may be relevant (OS, SSH client, etc.,)

Research support

The CITI group offers various research computing support services. Please visit our website to learn more.

Information for New Users

Obtaining an account

An account is required to access and use the Palmetto cluster. All Clemson University students, faculty and staff can request an account here:

http://citi.clemson.edu/new-account/

Account requests are generally processed in a few hours, but may take up to a few days.

Training

The CITI group offers a workshop on using the Palmetto custer every month. See upcoming training sessions here.

On-boarding sessions

For new users of Palmetto, we offer on-boarding sessions every Friday 9-10 AM, at Barre Hall 2138. Please drop by to discuss how Palmetto can help you realize your research goals, and get help with getting started on Palmetto cluster.

Acknowledging Palmetto Cluster

We would appreciate if all publications that include results generated using the Palmetto cluster include a short statement in the Acknowledgment section. As an example, the acknowledgment may look like this:

Clemson University is acknowledged for generous allotment of compute time on Palmetto cluster.