Research Support (during Covid-19 operation period)

Palmetto Maintenance Seminar

This is the link to the recording of our Palmetto seminar where we discussed and provide a Q&A session on the recent major changes on Palemetto after the July 2020 maintenance.

Here is the link to the written Q&A Google doc

Office Hours (in-person support)

In response to recent events and effective Monday, March 16, the CITI ACDS team is now delivering Palmetto office-hours, consultations, and training online via web-conferencing. In particular, the weekly Wednesday office-hours and Friday on-boarding will be hosted online via Zoom. Furthermore, all training will also be delivered online through Zoom. These changes will remain in place until the university provides further direction. Please follow our guidelines outlined below:

  1. Sign-in to https://clemson.zoom.us and use your Clemson username and password to activate your account. This only needs to be done once to activate your Zoom account. You will receive an email from Zoom that confirms your registration and contains the activation link. If you do not receive an email within an hour, please notify ithelp@clemson.edu.

  2. Once you have access to Zoom, please use the following link to go to our Zoom channel and register for the date/time that works for you:

  3. Wednesday Office-hours 8.30am – 11.30am: http://bit.ly/Palmetto_Wed_office_hour

  4. Friday Onboarding 9am-10am: http://bit.ly/Palmetto_Fri_onboarding

Email Support

Email ithelp@clemson.edu and include the word "Palmetto" in the subject line. The Palmetto staff will automatically receive your message via Clemson's Cherwell Ticketing System. Please provide us with as much information as possible, including:

  1. The exact commands that you run immediately after logging in, which will produce the problem
  2. The exact output from each command
  3. The locations of the files/folders involved, especially your PBS batch script
  4. Other details which may be relevant (OS, SSH client, etc.,)