Who can use Palmetto?

Palmetto cluster is available at no charge to all Clemson University students, faculty and staff.

Palmetto Condo owners may also request access to collaborators unaffiliated with Clemson University. This request must be made by the owner (not the external collaborator) to ithelp@clemson.edu. If access is granted, such “visitor” accounts on Palmetto may only submit jobs to the associated owner queue.

What do I need to know to use the cluster?

Users primarily interact with the cluster via the command-line. Thus, some knowledge of the Linux command-line is essential. The CITI group offers workshops each month on Linux and Palmetto; the training schedule can be found here.

Why can’t I log-in?

  1. Perhaps your password was entered incorrectly. Try logging in to other Clemson services such as iRoar.
  2. Perhaps your password was entered incorrectly three times. This “bans” you from logging-in for 15 minutes. Wait a while and try again.
  3. Perhaps you are not enrolled for 2FA. Visit http://2fa.app.clemson.edu/.
  4. Something else is wrong.

If you need to change your password, please go to Clemson Password Change Service or contact the CCIT Help Desk. The Palmetto team cannot help with changing your password.